All translation of legal
documents will be accompanied by a
"Translator's Declaration"
however Notarization of documents is also available.
High Quality - Best Prices - Extremely Confidential
How can I be sure that your work is
of highest quality?
International Communication Unit is
committed to provide its clients with the highest quality
translation services by assigning a project manager and a team
of language professionals to each client's project.
Do you use machine translation software to
localize?
Just try dumping a few sentences into the
many software packages available on the Internet-go back and
forth into the languages and see the mess that can be created!
Now imagine those sentences representing company in foreign
markets. Believe us; we have re-translated many
documents/websites that caused serious credibility issues, cost
overruns, etc, all because it was not done right the first time.
Are there any hidden charges?
No. You only
pay for the work that was completed. So long as you don't change
the source material. With International Communication Unit
, you won't ever face any unexpected charges!
How do you ensure confidentiality
of my information?
All ICU
Translation service team and interpreters
abide by the Translators' Professional Code of Ethics set by
professional translators associations around the world. This
implies full confidentiality and non-disclosure of clients'
information. For projects involving sensitive information and
documents, International Communication Unit
practices signing confidentiality and non-disclosure agreements
with both translators and clients. We can work with your
standard agreement or offer our own template.
How can I send my documents to you?
You can send
the documents to us by E-Mail,
fax or regular mail.
If you have the
document available in electronic format, we would prefer that
you e-mail it. Please attach the document to your email message
and specify your project requirements and the program in which
your document was created. When we look at your document in
electronic format, we will give you a fixed quote for its
translation.
If, however, you only have a hard copy of the
original document, please send it to us by person. You can
always mail the document to us if you have it only in the hard
copy and need to get a fixed quote for its translation for
budgeting purposes.
How
much will my project cost?
You will need to send the document to us
along with your project requirements. The documents can be sent
to us in three different ways. We will review your documents and
provide you with a quote usually within hours - we will notify
you if we need more time. If you have an urgent project, please
call us and we will see if we can help you.
We will assign a
project manager to you once we start working on your project.
This person will be in contact with you regarding your project
requirements. You will be able to contact the project manager
with any questions that you may have during the course of your
project.
What turnaround time can I expect?
This will depend on the size and complexity
of your project and the number of languages into which the
documents need to be translated. Keep in mind that a typical
translation process involves several steps: project evaluation,
terminology identification, translation, editing and
proofreading. Remember ALL these steps are included in
your quote; some companies may charge extra for some of these
services.
We will estimate the turnaround time for your
project based on your documents and project requirements. Our
record for meeting deadlines is excellent - even when the
deadline is a tight one! We've worked with deadlines of
two hours to two years - let us show you what we can do.
How will you
deliver the finished project to me?
There are various ways that a translation
can be delivered to you: electronic/ soft copy that you will
desktop publish and print, hard copy ready to be printed, or
both electronic file and hard copy. We will deliver the
documents to you according to your requirements.
You are working on my project
and I need for someone to call me right away
Should
you have a problem or question during the project, please call
us right away at
202
334 59623 (
Cairo, Egypt office) or
514 333 6365
( Montreal Office). In
most cases, you will need to speak with your project manager
who, if needed, can refer you to other departments within our
company.
I need to make changes to my project:
To place a change order after your
project has been started, you will need to send
Email
:
icumontreal@gmail.com
